![]() “They will also be a visionary and inspiring leader and will take our customer experience offer to the next level. We’re looking for someone to develop our customer service transformation and embed customer engagement to really turn up the volume and tune into our customer voice. “The successful candidate will play a vital role in leading our customer service and engagement teams. Our Chief Operating Officer Madeleine Nelson said: “This is a rare opportunity to join our Senior Leadership Team. This exciting role is part of our Senior Leadership Team (SLT) and will be responsible for the Customer Services Directorate. We are looking for a Director of Customer Experience. Recruitment for Director of Customer Experience begins Posted on September 26th, 2022 by Elaine Davies You can find out more about the CIPD People Management Awards here. “Well done and congratulations to everyone involved!” “It’s great Live Work Better is delivering on this and having a positive impact on colleagues across our organisation. ![]() “We have always made it clear that we want everyone at Citizen to have the best balance they can between their work and their personal life, within the scope of their role, because we know this benefits both our customers and colleagues. I’d especially like to thank our Live Work Better Steerco who have been committed to driving this project forward and making it such a huge success.”Ĭhief Financial Officer and Live Work Better Project Sponsor Gary Booth said: “I’m absolutely delighted Live Work Better has won at the CIPD People Management Awards. “Live Work Better was launched in June last year and I’m really proud of everything we have achieved in the last 18 months. Our Interim Head of HR Nicky Hulse said: “I’m absolutely thrilled that we have won this award and Live Work Better has been recognised at such a prestigious ceremony. Live Work Better was announced as the winner at a ceremony in London last Thursday. The CIPD People Management Awards are the benchmark of excellence for the HR and People Development profession. ![]() Live Work Better, our approach to how we work at Citizen, has won the Best Flexible Working Initiative award at the Chartered Institute of People Development (CIPD) People Management Awards! Live Work Better wins prestigious CIPD Best Flexible Working Initiative award Posted on September 27th, 2022 by Elaine Davies
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